Welcome to EuroPetMart We want you to be completely satisfied with your purchase. This policy outlines our procedures for returns and refunds to ensure a smooth and fair process. Please read this policy carefully before initiating a return.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. It must also be returned within 7 days from the date of purchase.
2. Non-Returnable Items
Certain items may not eligible for return.
3. Initiating a Return
To initiate a return, please contact us at suport@europetmart.com with your order number and details of the item(s) you wish to return. We will provide you with instructions for the return process.
4. Shipping Costs for Returns
The customer can request for return for free. Our team will pick up the package.
5. Inspection and Approval
Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. If the item is approved for return, we will process your refund.
6. Refund Process
Refunds will be issued in the original form of payment used for the purchase.
Please allow 15 business days for the refund to be processed and reflected in your account.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.
8. Lost or Stolen Packages
EuroPetMart is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your shipping address is secure.
9. Exchange Policy
We do not offer exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Thank you for choosing EuroPetMart If you have any further questions or concerns about our returns and refunds policy, please do not hesitate to contact us at suport@europetmart.com