Welcome to EuroPetMart This policy outlines our shipping and delivery practices to ensure you have a smooth and satisfying shopping experience. Please read this policy carefully before placing an order.
1. Shipping Zones
EuroPetMart currently ships to addresses with in the USA. If your location is not listed, please contact us at suport@europetmart.com to inquire about availability.
2. Processing Time
Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays.
Custom or personalized orders may require additional processing time. Details will be provided at the time of purchase.
3. Shipping Methods and Costs
We offer the following shipping options:
– Standard Shipping (Estimated Delivery Time: 3 to 5 business days)
– Express Shipping (Estimated Delivery Time: 1 to 2 business days)
Shipping costs are calculated based on your location, selected shipping method, and the weight/size of the items in your order.
4. Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment.
5. Delivery Time
Estimated delivery times are provided for each shipping option at the time of checkout. Please note that these are approximate and may be subject to unforeseen delays due to external factors (e.g., weather, customs procedures).
6. International Shipping
For international orders, please be aware that additional customs fees, duties, or taxes may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.
7. Lost or Delayed Shipments
While rare, if your shipment is significantly delayed or deemed lost, please contact us at suport@europetmart.com. We will work with the carrier to resolve the issue promptly.
8. Incorrect Address
It is the responsibility of the customer to provide accurate and complete shipping information. EuroPetMart is not liable for orders shipped to incorrect or incomplete addresses.
9. Order Changes or Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, changes may not be possible.
10. Returns Due to Non-Delivery
If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed), the customer may be responsible for additional shipping fees to resend the package.
Thank you for choosing EuroPetMart If you have any further questions or concerns about our shipping and delivery policy, please do not hesitate to contact us at suport@europetmart.com